Global Marketing Communications Manager - CM

The Challenge
CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver frictionless customer experiences. Our software suite empowers marketing, sales and customer support to create engaging conversational touchpoints with their clients across multiple messaging channels throughout their entire customer journey. By blending payment capabilities seamlessly into these conversations every touchpoint is transformed into a commercial opportunity to drive sales, gain new customers and increase customer happiness.

We communicate with many different stakeholders such as our employees, customers, investors, analysts and the media. The message within our mission, vision and strategy build on our brand values should resonate in all our communications. We act in the middle of a world of innovative technology developments which our software solutions rely on. Within this world of technology, we need to make sure that our different audiences understand the value that we bring to them regardless if they are potential customers or industry analysts. It is our challenge to communicate in a clear and easy to understand way that is relevant and resonates with our audiences. At the same time we need to make sure that all our brand activities support our communications strategy to make the highest impact possible at a global level.

What you’ll do
As a Global Marketing Communications Manager, you are responsible for the internal, external and corporate communications strategy. With all our communications towards employees, customers, investors, analysts and the media you need to make sure that our core message comes across in a consistent and easy to understand way. All our communications should represent our brand values, our mission and our vision. As a brand we want to make life easier, safer and more beautiful with technology because we firmly believe it is there to enhance people’s lives.

Whether it is about our brand campaigns, our demand generation campaigns, our press releases or the storylines on our websites, you are the seasoned communications professional who understands why it is so important to be consistent and clear in communications to make the highest possible impact. You are part of and surrounded by an international team of marketing and communications professionals. You act on a global scale, providing guidance not only to your colleagues at the global headquarters in Breda but also to your international colleagues at the 20 offices around the world. You have a proven track record in building global communications strategies for international brands.

What you offer

  • Bachelor or Master’s degree in Communication, Business Administration or equivalent;
  • Experienced communication professional, with at least 7 years of proven experience in building global communications strategies;
  • Strong understanding and expertise in B2C marketing and communications;
  • Proven leadership experience and a track record in coaching, coordinating and managing a team;
  • Work experience in an international marketing environment;
  • Excellent collaborator and strong communicator; building strong networks enabling to get things done;
  • Fluent in English; Dutch is preferrable;
  • Experience within the SaaS / CPaaS / IT industry is a plus;
  • Located in travel distance of one of our offices in the Netherlands;
  • Availability: full time.

As a person

  • Energetic, proactive and a hands-on approach;
  • Ambitious and a continuous improvement mindset; and
  • You are flexible and like working in a changing organization.

What we offer

  • A challenging job within an innovative and international fast-growing company;
  • Competitive salary based on skills and experience;
  • The opportunity to shape your job with your own skills;
  • Awarded to be a Great Place to Work 2021 by CM.com employees;
  • ·Working together with motivated and entrepreneurial colleagues;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a Company
CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide. Conversational Commerce is the convergence of messaging and payments.

We provide messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. These messaging channels can be combined with cloud platform features, like Ticketing, eSignature, Customer Contact, identity services and a Customer Data Platform.

Apart from that, CM.com is a licensed Payment Service Provider (PSP) offering card payments, domestic payment methods and integrated payment methods like WeChat Pay. CM.com has over 800 employees and 20 offices globally. The CM.com headquarters is located in Breda. In the Netherlands we have offices in Amsterdam, Utrecht, Arnhem, Enschede and Maastricht. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By doing so, CM.com can guarantee scalability, time-to market and, global redundancy and delivery.

Apply now and ‘Start the Conversation’
Are you the candidate we are looking for? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment and Pre-Employment Screening (PES) will be part of our recruitment process.